The policy
Chalkline products are digital files that are delivered the moment you pay. Because they cannot be returned, all sales are final once the files have been downloaded.
Broken or missing files
If a file is broken, will not open, or is missing from your order, email [email protected]. Tell us the product name, the email address you bought with, and what you see. We will fix it, normally the same week, by sending a corrected or replacement file. If we cannot fix the problem, we will refund that purchase.
If you were charged by mistake
If you were charged twice for the same product, or bought the wrong product by mistake and have not downloaded it, contact us promptly and we will review it. These are looked at case by case.
Your rights
This policy does not limit any rights you have under consumer protection law that cannot be excluded, including any rights where a product is not as described, and any cooling-off period that applies where you live.
Purchases on this website
Orders on chalklinekits.com are processed by Stripe, which acts as the merchant of record and reseller for these sales. That means Stripe handles payment, sales tax or VAT, and transaction support, and it appears on your receipt and invoice. Stripe applies the consumer protection rules that apply in your country and may issue a refund within 60 days of purchase in some cases, for example where the law requires it or to resolve a dispute. For anything to do with the files themselves, contact us first.
Marketplace purchases
If you bought on Etsy or Gumroad, their own refund and dispute rules apply as well. Please contact the marketplace for payment issues, and us for file issues.
Please do not charge back first
If you have a problem, please email us before disputing a payment with your bank. We would like the chance to put it right, and it is usually faster.